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Terms & Conditions

Customer Care

All Products offered are subject to availability. HG PRO SECURITY reserves the right to discontinue offering certain Products without prior notice. Further, certain Products have quantity limits. You may not order more than the maximum number of Products that HG PRO SECURITY specifies on a product page or in a product description.

By providing a credit card or other payment method accepted by HG PRO SECURITY, you represent and warrant that you are authorized to use the designated payment method and the payment information you supply to HG PRO SECURITY is true, correct, and complete, and you authorize HG PRO SECURITY (or its third party payment processor) to charge your payment method for the total amount of your Order (including any applicable taxes and other charges detailed at checkout). If the payment method you provide cannot be verified, is invalid, or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem HG PRO SECURITY encounters in order to proceed with your Order.

HG PRO SECURITY reserves the right to reject all or part of an Order or a return request and may refuse to ship Products to you for reasons such as: (a) if HG PRO SECURITY detects suspicious or fraudulent activity (including unauthorized reseller activity) in violation of the Terms; (b) if you do not live in a Supported Country  or (c) if you order more than the permitted maximum number of Products.

HG PRO SECURITY closely monitors all online credit card transactions. If an Order is suspected to be fraudulent, it will be cancelled and refunded automatically. If your credit card was used without your authorization, please contact HG PRO SECURITY immediately and notify your financial institution.

Backorders. If you purchase a Product that is backordered, your Order will be processed at the time that the backordered Product becomes available. You will receive notification of processing and shipment via email at the time that the Order is processed. Backorders for certain Products will be upgraded to the next equivalent model (at no cost to you) provided HG PRO SECURITY has sufficient stock of the equivalent model to fulfill your backorder

Privacy & Safety

Privacy, audio recording, and video surveillance laws in your jurisdiction may apply to your use of our Products and Services. You are solely responsible for ensuring that you comply with applicable laws when you use our Products and Services. For example, you may need to display a notice that alerts visitors to your home or place of business that you are using our Products or Services. Capturing, recording, or sharing video or audio content that involves other people, or capturing or retaining visitors’ facial feature information or audio, may affect their privacy rights.


The Product price displayed on the Website does not include any shipping charges. Information about shipping charges will be presented at checkout before you place your Order. All prices displayed on the Website are subject to change at any time without notice.

Applicable taxes will be presented at checkout, and such taxes are estimated and may be subject to change until you are charged. This information is provided to you for your information only and does not form a part of the Terms and is not binding on HG PRO SECURITY.

Payment Methods

Payment Methods

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