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Shipping & Returns

Shipping Policy

If there is no issue with your order, we will ship it as soon as reasonably possible and in any event within 30 days after the day on which we confirm your order or we will contact you with an estimated delivery date. We may need certain information from you so that we can provide the products to you, for example, billing verification or shipping address verification. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may cancel the order and issue a full refund. HG PRO SECURITY will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Return & Exchange Policy

Free 30 Day Returns.

Purchase a product from our website and give it a try. If you are not satisfied, you may return it within 30 days of delivery.

Applies only to purchases from the HG PRO SECURITY site. To return products purchased elsewhere, please refer to the seller’s return policy.

HG PRO SECURITY guarantees your satisfaction with all of the merchandise that we sell. You may return any item in its original packaging provided that the products are not damaged or abused when you are trying and testing it for your use. For purchases made directly from our site, you may return the products for any reason within 30 days of delivery (Some conditions may apply to certain products). You are responsible for all return shipping fees and bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Your refund will be credited back to the same payment method used to make the original purchase on the HG PRO SECURITY site once we receive the product back from you or if product was not delivered to you, then once you tell us you have changed your mind. Funds will be returned within 14 days or earlier in accordance with applicable law and policies applicable to the method of payment. Please note that original shipping fees are not refundable.

How to return a product to HG PRO SECURITY?
Your HG PRO SECURITY purchase comes with a 30-day, no-hassle return policy - and we've made the process easy, from beginning to end.

Please Contact Us by E-mail: sales@hgprosecurity.com or Call (562)387-3750

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